Privacy Policy

GEN 126 Pest Control Website Terms & Conditions + Privacy Policy WEBSITE TERMS & CONDITIONS Effective Date: [5-15-2026] Welcome to GEN 126 Pest Control (“GEN 126,” “Company,” “we,” “our,” or “us”). By using this website, submitting a contact form, requesting services, approving services, paying for services, receiving services, or communicating with us electronically, you agree to the following Terms & Conditions. These Terms & Conditions are intended to apply together with any written estimate, invoice, service agreement, treatment authorization, inspection report, proposal, recurring service plan, text approval, email approval, online payment authorization, or other written service documentation provided by GEN 126 Pest Control. 1. Services GEN 126 Pest Control provides pest control, mosquito and tick treatments, rodent exclusion, wildlife-related services, inspections, estimates, monitoring, and related property protection services within approved service areas. Services may vary depending on, but not limited to: • Property type • Location • Weather conditions • Pest activity • Seasonal conditions • State and local regulations • Technician availability • Route availability • Property access • Environmental conditions • Product availability • Safety concerns GEN 126 Pest Control reserves the right to refuse, delay, modify, or discontinue service at its discretion where reasonable business, safety, operational, legal, regulatory, or property-condition concerns exist. GEN 126 Pest Control provides treatment, mitigation, monitoring, and property-protection services intended to reduce, control, monitor, or help prevent pest, rodent, mosquito, tick, and wildlife activity. No service can guarantee complete or permanent elimination of all pests, rodents, mosquitoes, ticks, or wildlife activity under all environmental conditions. 2. Estimates & Pricing All estimates provided through the website, by phone, text message, email, advertisement, social media, or in person are preliminary estimates unless otherwise stated in writing. Final pricing may vary depending on, but not limited to: • Property size • Pest severity • Accessibility • Treatment requirements • Structural conditions • Additional requested services • Service area • Labor requirements • Environmental conditions • Required materials • Product availability • Safety conditions • Scope changes discovered during service Pricing promotions, introductory offers, coupons, and advertised specials may contain limitations, expiration dates, property-size restrictions, service-area restrictions, scheduling restrictions, or other qualifying conditions. Service availability, pricing, scheduling priority, and promotional offers may vary depending on location and active GEN 126 Pest Control service areas. Unless otherwise stated in writing: • Standard exterior pricing applies to homes under 3,000 square feet. • Promotional mosquito and tick treatments apply to properties up to 1 acre. • Additional charges may apply outside normal service areas. • Additional charges may apply for severe infestations, excessive clutter, unusual access conditions, specialty treatments, or expanded service scope. Initial estimates may be adjusted if additional infestation severity, structural conditions, contamination, exclusion requirements, labor requirements, treatment conditions, safety concerns, or access limitations are discovered before, during, or after service begins. 3. Appointments & Access Customers are responsible for: • Providing accurate contact information • Providing safe property access • Securing pets when necessary • Unlocking gates or access points where needed • Notifying GEN 126 Pest Control of known hazards • Notifying GEN 126 Pest Control of sensitive areas, animals, plants, or property conditions • Following all preparation and post-treatment instructions Missed appointments, inaccessible properties, denied access, unsafe conditions, or failure to provide reasonable service access may result in rescheduling fees, delayed scheduling, missed appointment fees, modified service, or service charges where permitted by law. GEN 126 Pest Control reserves the right to reschedule, reroute, modify, or delay appointments based on technician availability, route efficiency, weather conditions, emergency service demands, operational capacity, safety concerns, equipment availability, material availability, regulatory requirements, or other reasonable business and scheduling considerations. Outdoor services may be delayed, modified, or rescheduled due to weather conditions, environmental conditions, wind, rainfall, temperature, standing water, unsafe access, or other operational safety concerns. Customers acknowledge that scheduled service dates may include reasonable service windows rather than exact arrival times unless otherwise agreed upon in writing. 4. Pesticide Applications All pesticide applications are performed according to: • Product label requirements • Illinois state regulations • Federal regulations • Industry safety standards • Applicable service documentation The pesticide label is law. Customers acknowledge that: • Results may vary depending on pest pressure and environmental conditions. • Multiple services may be required. • No treatment guarantees permanent elimination of pests. • Some pest activity may continue temporarily after treatment. • Weather, sanitation, neighboring properties, standing water, vegetation, structural conditions, and customer cooperation may affect results. Customers agree to follow all preparation instructions, safety instructions, re-entry instructions, and post-treatment instructions provided by GEN 126 Pest Control. Customers are responsible for notifying GEN 126 Pest Control prior to treatment of: • Sensitive plants • Gardens • Ponds • Water features • Pollinator concerns • Pets • Livestock • Aquariums • Sensitive individuals • Known allergies • Known environmental or biological sensitivities • Areas where pesticide application should be limited or avoided GEN 126 Pest Control reserves the right to utilize equivalent products, materials, or treatment methods where operationally necessary, product availability changes, regulatory requirements change, label requirements apply, environmental conditions require reasonable adjustment, or safety concerns exist. 5. Mosquito & Tick Services Mosquito and tick services provided by GEN 126 Pest Control are intended to help reduce outdoor pest activity and improve the comfort and usability of treated areas. Due to environmental conditions and naturally occurring pest movement, no mosquito or tick treatment can guarantee complete elimination of all mosquito or tick activity. Customers acknowledge that treatment effectiveness may vary depending on factors including, but not limited to: • Weather conditions • Rainfall • Standing water • Vegetation density • Neighboring properties • Wildlife activity • Seasonal pest pressure • Property maintenance conditions • Shade and moisture conditions • Untreated adjacent areas • Customer cooperation Customers are responsible for notifying GEN 126 Pest Control prior to treatment of: • Sensitive plants • Gardens • Ponds • Water features • Pollinator concerns • Pets • Livestock • Aquariums • Known allergies • Known environmental or biological sensitivities GEN 126 Pest Control may offer natural, botanical, minimum-risk, reduced-risk, essential oil-based, biological, or EPA 25(b) exempt treatment options upon customer request or where operationally appropriate. Customers understand and acknowledge that even natural, botanical, minimum-risk, reduced-risk, essential oil-based, biological, or EPA 25(b) exempt products may carry potential risks including, but not limited to: • Allergic reactions • Skin irritation • Respiratory irritation • Plant, crop, lawn, or floral damage • Sensitivity reactions in people or animals • Temporary odors or residues • Reduced or variable effectiveness compared to other treatment options By requesting, approving, paying for, or accepting these treatment options, customers acknowledge and accept these potential risks. GEN 126 Pest Control shall not be held liable for allergic reactions, sensitivities, plant or floral damage, crop damage, environmental effects, or other incidental issues resulting from the use of natural, botanical, minimum-risk, reduced-risk, essential oil-based, biological, or EPA 25(b) exempt pesticide products when applied according to product labeling, product directions, and applicable regulations. 6. Rodent Exclusion Services Rodent exclusion services provided by GEN 126 Pest Control are intended to help reduce the likelihood of rodent entry and activity through identification, monitoring, sealing recommendations, and exclusion-focused mitigation efforts. Due to the nature of rodents, surrounding environmental conditions, neighboring properties, aging structures, hidden structural vulnerabilities, weather conditions, construction gaps, landscaping conditions, sanitation conditions, and wildlife pressure, GEN 126 Pest Control cannot guarantee permanent prevention of rodent entry or activity. Customers acknowledge that: • Multiple visits or recommendations may be necessary. • Rodent activity may continue during treatment or monitoring periods. • Structural repairs outside the agreed service scope may be required. • Untreated neighboring properties may contribute to recurring rodent pressure. • New entry points may develop over time due to structural settling, weather, deterioration, construction changes, wildlife activity, or other environmental conditions. • Sanitation conditions, food sources, clutter, storage conditions, pet food, bird seed, garbage storage, and overall property maintenance may significantly impact rodent activity and treatment effectiveness. • Recommendations not completed by the customer may impact service effectiveness. GEN 126 Pest Control does not guarantee capture of all rodents within any specific timeframe. Structural recommendations provided by GEN 126 Pest Control are observational recommendations only and do not constitute engineering, architectural, roofing, mold, restoration, or licensed construction evaluations unless otherwise stated in writing. Rodent exclusion and monitoring services are intended to help reduce conditions conducive to rodent activity but do not guarantee a rodent-free structure under all circumstances. Customers are responsible for notifying GEN 126 Pest Control prior to service of: • Known structural issues • Water intrusion issues • Previous infestations • Sensitive storage areas • Pets • Livestock • Known environmental or biological sensitivities • Electrical hazards • Mold, contamination, or sanitation concerns GEN 126 Pest Control reserves the right to refuse, delay, modify, reschedule, or discontinue services in unsafe, hazardous, unsanitary, structurally compromised, inaccessible, biologically hazardous, or environmentally dangerous areas. Unless otherwise agreed upon in writing, GEN 126 Pest Control does not provide licensed mold remediation, biohazard remediation, insulation replacement, structural reconstruction, roofing services, electrical work, plumbing work, or restoration services. GEN 126 Pest Control shall not be held liable for: • Pre-existing structural deficiencies • Hidden structural damage • Rodent contamination existing prior to or after service • Damage caused by untreated or newly introduced rodent activity • Structural repairs not specifically included within the agreed scope of work • Conditions originating from neighboring properties or environmental factors outside company control • Conditions concealed within walls, attics, crawlspaces, insulation, soffits, roofing systems, or other hidden areas 7. Wildlife Services Wildlife services provided by GEN 126 Pest Control may include inspection, trapping, monitoring, exclusion recommendations, entry-point identification, animal removal, carcass removal, sanitation recommendations, and wildlife mitigation services where legally permitted. All wildlife services are performed in accordance with applicable federal, state, and local laws and regulations. GEN 126 Pest Control does not guarantee: • Immediate capture of target wildlife • Capture of all wildlife present on the property • Permanent prevention of rodent entry or activity • Permanent prevention of future wildlife activity • Prevention of new wildlife entry points • Complete elimination of odors, sounds, or contamination associated with wildlife activity • That offspring, nesting animals, hidden animals, or inaccessible animals will immediately vacate treated or excluded areas Wildlife activity may continue or reoccur due to factors including, but not limited to: • Migration patterns • Breeding cycles • Neighboring wildlife pressure • Environmental conditions • Hidden structural vulnerabilities • Untreated areas • New structural openings • Landscaping conditions • Food or water sources • Seasonal activity changes • Weather conditions • Property maintenance conditions Customers acknowledge that: • Wildlife behavior is unpredictable. • Trapping success may vary. • Additional visits may be necessary. • Exclusion work may require ongoing maintenance. • Neighboring properties may contribute to recurring wildlife pressure. • Sanitation conditions, food sources, clutter, storage conditions, pet food, bird seed, garbage storage, and overall property maintenance may significantly impact wildlife activity and treatment effectiveness. • Recommendations not completed by the customer may impact service effectiveness. Customers acknowledge that wildlife may: • Cause hidden damage • Create contamination • Leave behind nesting materials • Create odor conditions • Re-enter structures through previously unknown or newly created access points • Damage property before, during, or after service GEN 126 Pest Control does not guarantee capture of all target animals within any specific timeframe and cannot guarantee that wildlife offspring, nesting animals, or hidden animals will immediately vacate treated, trapped, or excluded areas. Wildlife trapping alone may not prevent future wildlife activity without completion of recommended exclusion, repair, sanitation, or structural correction work. Wildlife exclusion recommendations provided by GEN 126 Pest Control are observational recommendations only and do not constitute engineering, roofing, architectural, mold, restoration, or licensed construction evaluations unless otherwise stated in writing. GEN 126 Pest Control reserves the right to refuse, delay, modify, reschedule, or discontinue wildlife services in areas determined to be: • Unsafe • Hazardous • Structurally compromised • Environmentally dangerous • Unsanitary • Inaccessible • Biologically hazardous • Legally restricted Customers are responsible for notifying GEN 126 Pest Control prior to service of: • Known structural hazards • Electrical hazards • Aggressive animals • Previous contamination • Sensitive storage areas • Known environmental or biological sensitivities • Known access limitations • Known roof, attic, crawlspace, insulation, or structural issues Unless otherwise agreed upon in writing, GEN 126 Pest Control does not provide: • Licensed veterinary services • Wildlife rehabilitation • Structural engineering • Mold remediation • Biohazard remediation • Insulation replacement • Licensed restoration services • Major structural reconstruction • Roofing services • Electrical work • Plumbing work GEN 126 Pest Control shall not be held liable for: • Pre-existing structural damage • Hidden contamination • Rodent or wildlife contamination existing prior to or after service • Odor conditions • Wildlife-related disease exposure • Recurring wildlife activity • Newly developed entry points • Damage caused by untreated or inaccessible areas • Environmental conditions outside company control • Wildlife activity originating from neighboring properties • Structural repairs not specifically included within the agreed scope of work • Hidden conditions concealed within inaccessible walls, attics, crawlspaces, insulation, soffits, roofing systems, or other hidden structural areas GEN 126 Pest Control reserves the right to refuse or discontinue services where conditions create unreasonable safety risks to technicians, customers, animals, or surrounding property. Wildlife may re-enter structures through newly developed openings, storm damage, structural deterioration, construction modifications, environmental conditions, or openings outside the original treatment or exclusion scope. No verbal statements, opinions, estimates, recommendations, or representations made by GEN 126 Pest Control representatives shall be interpreted as warranties or guarantees unless specifically provided in writing. Customers acknowledge that certain wildlife or exclusion services may require access to attics, crawlspaces, roofing areas, siding, vents, insulation, or structural voids, and minor incidental cosmetic disturbance may occur during reasonable service operations. 8. Payment Terms & Billing Customers agree to pay all charges, invoices, recurring service fees, seasonal service fees, inspection fees, exclusion fees, monitoring fees, trip fees, materials, deposits, and other approved service charges associated with services provided by GEN 126 Pest Control. Payment may be collected through: • Credit or debit card • ACH or electronic payment • Online payment systems • Approved invoicing methods • Other approved payment methods accepted by GEN 126 Pest Control Customers enrolled in recurring or automatic billing services authorize GEN 126 Pest Control to charge the payment method provided for scheduled recurring services, monitoring programs, seasonal services, follow-up visits, approved renewals, or agreed service plans. Recurring service schedules may include: • Monthly services • Bi-monthly services • Quarterly services • Seasonal mosquito or tick programs • Monitoring or exclusion programs • Other agreed recurring schedules Customers are responsible for maintaining valid and current payment information. Failed, declined, disputed, or reversed payments may result in: • Service delays • Suspension of recurring services • Cancellation of warranties or service agreements • Additional service charges • Late fees where permitted by law • Collection efforts for unpaid balances GEN 126 Pest Control reserves the right to deny, suspend, reschedule, modify, or discontinue services where outstanding balances, unpaid invoices, chargebacks, failed payments, disputed transactions, or repeated payment failures exist. Customers acknowledge that scheduling priority, route availability, promotional pricing, and recurring service dates may vary based on: • Technician availability • Route density • Weather conditions • Seasonal demand • Operational capacity • Emergency scheduling conditions Customers acknowledge that scheduled service dates may include reasonable service windows rather than exact arrival times unless otherwise agreed upon in writing. Certain services, including exclusion work, wildlife projects, specialty treatments, sanitation services, repair-related work, or custom service plans may require: • Deposits • Progress payments • Partial prepayment • Signed service approvals • Payment prior to scheduling Initial estimates may be adjusted if additional infestation severity, structural conditions, contamination, exclusion requirements, labor requirements, or treatment conditions are discovered during service. Unless otherwise stated in writing: • One-time services are non-refundable after treatment has been completed. • Deposits for completed labor, materials, inspections, scheduling, or custom ordered materials may be non-refundable. • Refund requests are reviewed at the sole discretion of GEN 126 Pest Control. Customers are responsible for reviewing invoices, service agreements, recurring billing terms, cancellation terms, and service details prior to approval of services. Customers may be subject to service charges, rescheduling fees, missed appointment fees, route disruption fees, or delayed scheduling where appointments are missed, properties are inaccessible, or reasonable service access is not provided at the scheduled appointment time. Chargebacks, fraudulent disputes, knowingly false payment disputes, or intentional payment reversals for completed services may result in: • Immediate termination of warranties or service agreements • Suspension of future services • Collection efforts • Additional legal remedies permitted under applicable law Promotional pricing may be limited to qualifying properties within active service areas and may not be combined with other offers unless specifically stated. GEN 126 Pest Control reserves the right to update pricing, recurring service rates, seasonal pricing, route charges, or service structures with reasonable notice to customers where applicable. Scheduling cancellations, route modifications, or appointment rescheduling may occur due to weather conditions, route efficiency, operational capacity, emergency service calls, seasonal demand, equipment availability, material availability, or circumstances outside company control. Customers requesting cancellation of recurring services, seasonal programs, or scheduled monitoring services may be subject to remaining balances, completed service charges, material costs, cancellation charges, or route disruption charges already incurred prior to cancellation where permitted by applicable law. 9. Communication Consent By submitting a form or providing your contact information, you consent to receive communications from GEN 126 Pest Control, including: • Calls • Text messages • Emails • Appointment reminders • Billing notifications • Service updates • Follow-up communications • Promotional communications where permitted by law Message frequency may vary. Message and data rates may apply. You may opt out of future text messages by replying STOP. Reply HELP for assistance. You may also revoke communication consent by any reasonable method that clearly communicates your desire to stop receiving communications from GEN 126 Pest Control, including by contacting us at Admin@gen126pest.com or (847) 350-6885. GEN 126 Pest Control will process opt-out requests as soon as reasonably possible and within the time required by applicable law. Consent to receive promotional communications is not a condition of purchase. Service-related communications, billing notices, appointment communications, legal notices, or transaction-related communications may still be sent where permitted or required by law, even if promotional communications are declined or revoked. 10. Website Use Users agree not to: • Use the website unlawfully • Attempt unauthorized access • Submit false information • Interfere with website functionality • Copy or reproduce branding, logos, or content without permission • Use website forms for spam, harassment, fraudulent requests, or malicious activity Any proven intentional attempt to replicate the likeness of GEN 126 Pest Control branding, logos, proprietary content, advertisements, website content, or protected business materials without the express written permission of GEN 126 Pest Control may result in legal action or enforcement remedies permitted under applicable law. All website content remains property of GEN 126 Pest Control unless otherwise stated. GEN 126 Pest Control may photograph or document service areas, pest conditions, structural conditions, or treatment areas for internal documentation, training, insurance, warranty, legal, marketing, quality-control, or service-verification purposes. Personally identifiable customer information will not intentionally be disclosed in public marketing materials without permission. 11. Recordkeeping & Documentation GEN 126 Pest Control may create, maintain, and retain service records, treatment records, inspection notes, pesticide application records, product-use records, invoices, estimates, photos, videos, diagrams, customer communications, service agreements, safety notes, warranty notes, and related documentation for business, regulatory, insurance, billing, training, quality-control, and legal purposes. Customers acknowledge that service documentation may include information related to: • Pest activity • Treatment areas • Product use • Property conditions • Structural observations • Wildlife or rodent activity • Customer instructions • Service limitations • Before-and-after conditions • Technician observations • Customer communications • Payment, scheduling, and service-history records GEN 126 Pest Control may use documentation for internal records, regulatory compliance, warranty review, service verification, training, insurance claims, billing disputes, legal defense, and operational quality control. Personally identifiable customer information will not intentionally be disclosed for public marketing purposes without permission, except where disclosure is required by law, regulation, court order, insurance review, payment processing, collection effort, legal defense, or other lawful business necessity. Customers acknowledge that documentation may be retained for the time period required by applicable law, regulation, insurance requirements, business records policy, tax/accounting requirements, or reasonable operational need. Pesticide application records may be retained for at least the minimum period required by applicable law or longer where reasonably necessary for business, insurance, warranty, regulatory, or legal purposes. 12. Limitation of Liability To the fullest extent permitted by applicable law, GEN 126 Pest Control shall not be held liable for indirect, incidental, special, consequential, environmental, biological, structural, exemplary, or punitive damages arising from or related to services provided, recommendations made, treatment outcomes, wildlife activity, pest activity, environmental conditions, customer actions, or conditions outside company control. GEN 126 Pest Control is not responsible for: • Pre-existing structural damage • Hidden infestations • Hidden contamination • Concealed structural defects • Environmental conditions outside company control • Delayed results due to severe infestations • Conditions caused by neighboring properties • Weather-related treatment limitations • Wildlife or pest re-entry • Newly developed structural openings • Structural deterioration • Customer failure to follow instructions • Conditions caused by sanitation, clutter, food sources, standing water, vegetation, or property maintenance conditions • Damage occurring in inaccessible or concealed areas • Odor conditions associated with pest or wildlife activity • Allergic reactions, sensitivities, or biological responses • Damage caused by untreated areas or declined recommendations • Delays caused by weather, emergencies, route scheduling, operational limitations, material shortages, equipment failures, government restrictions, regulatory changes, or circumstances beyond reasonable company control • Damage caused by pests, rodents, mosquitoes, ticks, or wildlife before, during, or after service, except where prohibited by law Customers acknowledge that pest control, wildlife mitigation, mosquito reduction, tick reduction, rodent exclusion, and related services are intended to reduce, monitor, or help manage pest-related conditions but cannot guarantee complete or permanent elimination of all pest, rodent, mosquito, tick, or wildlife activity under all environmental conditions. Customers further acknowledge that treatment effectiveness may vary depending on: • Pest pressure • Environmental conditions • Structural conditions • Neighboring properties • Seasonal activity • Customer cooperation • Sanitation conditions • Property maintenance • Weather conditions • Wildlife behavior • Access to treatment areas No verbal statements, opinions, estimates, recommendations, marketing materials, website content, social media content, advertisements, or representations made by GEN 126 Pest Control representatives shall be interpreted as warranties or guarantees unless specifically provided in writing. To the fullest extent permitted by law, any liability of GEN 126 Pest Control arising from services provided shall be limited to the amount actually paid by the customer for the specific service giving rise to the claim. Nothing in these Terms & Conditions is intended to limit liability where such limitation is not permitted by applicable law. 13. Warranties Unless expressly provided in writing, GEN 126 Pest Control makes no express or implied warranties, guarantees, or representations regarding: • Complete elimination of pest or wildlife activity • Permanent pest prevention or exclusion • Rodent-proofing or wildlife-proofing of any structure • Mosquito-free or tick-free outdoor conditions • Prevention of future infestations or re-entry • Elimination of odors or contamination • Structural integrity or hidden structural conditions • Environmental or biological conditions • Treatment effectiveness under changing environmental conditions or conditions outside company control Any warranties, retreatments, monitoring periods, callbacks, or service guarantees offered by GEN 126 Pest Control are limited solely to the specific terms stated in the applicable written service agreement. Customers acknowledge that: • Pest and wildlife activity naturally varies. • Environmental conditions affect treatment outcomes. • Neighboring properties may impact effectiveness. • Wildlife and pests may re-enter through newly developed openings. • Sanitation, clutter, moisture, vegetation, food sources, and property maintenance may affect results. • Multiple services or ongoing maintenance may be necessary. GEN 126 Pest Control does not guarantee: • Immediate treatment results • Permanent exclusion • Complete elimination of all pest activity • Prevention of future infestations • Capture of all wildlife within any specific timeframe • Elimination of all mosquito or tick activity No verbal statements, opinions, recommendations, estimates, marketing materials, advertisements, website content, social media content, or representations made by GEN 126 Pest Control representatives shall create any warranty or guarantee unless specifically stated in writing. Any approved retreatments, callbacks, warranty visits, or follow-up services shall be performed at the sole discretion of GEN 126 Pest Control and according to the terms of the applicable service agreement. GEN 126 Pest Control reserves the right to deny warranty claims, retreatment requests, callbacks, or follow-up service requests where: • Recommended corrective actions were declined. • Structural conditions contribute to recurring activity. • Sanitation or maintenance conditions contribute to pest pressure. • Neighboring properties contribute to recurring activity. • Services were modified by third parties. • Additional pesticide applications, exclusion modifications, or treatments were performed by third parties after service. • Environmental conditions impact effectiveness. • Customers fail to follow provided instructions. • GEN 126 Pest Control is denied reasonable access necessary for inspection, retreatment, monitoring, or follow-up service. • Outstanding balances, unpaid invoices, chargebacks, or failed payments exist on the account. • Major structural, environmental, landscaping, sanitation, occupancy, or property condition alterations outside the control of GEN 126 Pest Control occur after service. • The service agreement, warranty period, monitoring period, or applicable coverage period has expired. 14. Cancellation & Termination of Services Customers may request cancellation of recurring services, seasonal programs, monitoring services, or scheduled service plans by providing reasonable notice to GEN 126 Pest Control prior to the next scheduled service date. Cancellation requests may be submitted by: • Phone • Email • Approved written communication methods • Customer portal or billing systems where applicable Cancellation requests do not automatically waive: • Outstanding balances • Completed service charges • Material costs • Scheduled labor costs already incurred • Deposits • Approved project costs • Previously agreed recurring billing obligations where permitted by law Customers acknowledge that recurring pest control, mosquito, tick, wildlife monitoring, rodent exclusion, and seasonal service programs are route-based operational services requiring advance scheduling, technician routing, product allocation, and operational planning. GEN 126 Pest Control reserves the right to charge reasonable cancellation fees, missed appointment fees, material charges, scheduling charges, or route disruption fees where: • Services are cancelled without reasonable notice. • Scheduled appointments are repeatedly missed. • Access to the property is denied. • Products or materials have already been allocated. • Custom work or specialty scheduling has already occurred. • Labor, inspections, routing, or administrative work has already been performed. GEN 126 Pest Control reserves the right to deny, suspend, reschedule, modify, or terminate services, warranties, monitoring programs, or recurring service agreements where: • Outstanding balances exist. • Repeated payment failures occur. • Chargebacks or fraudulent payment disputes occur. • Unsafe property conditions exist. • Structural hazards create safety concerns. • Aggressive animals create unsafe working conditions. • Customers engage in threatening, abusive, discriminatory, illegal, or unsafe behavior. • Repeated denial of reasonable service access occurs. • Customer actions prevent reasonable treatment effectiveness. • Environmental or structural conditions make services impractical or unsafe. • Services are modified by third parties without approval. • Legal or regulatory requirements prevent continued service. • Fraudulent service claims or excessive service abuse occur. Customers acknowledge that termination or cancellation of recurring services, exclusion programs, monitoring services, or mosquito/tick programs may result in: • Loss of warranty coverage • Increased pest pressure • Re-infestation risk • Loss of promotional pricing • Requirement for reinspection prior to restarting service • Loss of scheduling priority GEN 126 Pest Control reserves the right to refuse future service at its discretion where prior accounts involve: • Repeated payment disputes • Unsafe conditions • Harassment • Fraudulent claims • Excessive service abuse • Repeated violation of service terms • Repeated denied access No cancellation, termination, or modification of services shall invalidate payment obligations for services already completed, approved materials, labor already performed, deposits already earned, or project costs already incurred. Weather conditions, environmental conditions, or operational safety concerns may require temporary postponement, interruption, or modification of scheduled services without constituting service cancellation or breach of agreement. Property sales, tenant changes, occupancy changes, rental turnover, property management changes, or ownership transfers do not automatically terminate payment obligations or active service agreements unless otherwise agreed upon in writing. Delayed, denied, or restricted service access may impact treatment effectiveness, monitoring schedules, recurring service timing, or warranty eligibility. Excessive callback requests inconsistent with reasonable pest control industry expectations may result in modification or termination of service agreements. GEN 126 Pest Control reserves the right to prioritize active recurring customers, emergency services, route efficiency, seasonal service demands, and operational scheduling needs when assigning appointment availability. 15. Service Agreement Acceptance By requesting, scheduling, approving, paying for, or receiving services from GEN 126 Pest Control, customers acknowledge and agree that these Website Terms & Conditions may apply together with any written estimate, invoice, service agreement, treatment authorization, inspection report, proposal, recurring service plan, email approval, text approval, online payment authorization, or other written service documentation provided by GEN 126 Pest Control. Customer approval may include, but is not limited to: • Signing a written or electronic service agreement • Approving an estimate or invoice • Submitting a website request form • Scheduling a service appointment • Providing written approval by text message or email • Making payment for services • Allowing GEN 126 Pest Control to perform services on the property • Authorizing recurring service or automatic billing Customers agree that electronic approvals, electronic signatures, website form submissions, text message approvals, email approvals, online payment authorizations, and other electronic communications may be used to approve services, accept terms, authorize treatment, and document customer consent where permitted by applicable law. The person requesting, approving, scheduling, or paying for services represents that they are the property owner, authorized occupant, tenant, property manager, agent, or other authorized person with authority to approve services at the property. In the event of a conflict between these Website Terms & Conditions, a signed service agreement, written estimate, invoice, treatment authorization, or other written service documentation, the most recent written agreement or authorization applicable to the specific service, property, or account shall control to the extent of the conflict, unless that document expressly states otherwise. If no separate signed service agreement exists, these Website Terms & Conditions, together with any approved estimate, invoice, written communication, payment authorization, or service authorization, shall govern the service relationship to the fullest extent permitted by applicable law. Customers are responsible for reviewing all applicable terms, estimates, invoices, service descriptions, treatment instructions, and written communications before approving or receiving services. Future estimates, invoices, service agreements, treatment authorizations, website forms, customer intake forms, or written approvals may incorporate these Website Terms & Conditions by reference. Language such as “subject to GEN 126 Pest Control Website Terms & Conditions available at Gen126Pest.com” or similar wording shall be sufficient to reference and incorporate these terms where permitted by applicable law. GEN 126 Pest Control reserves the right to require written approval, electronic signature, payment authorization, or signed service documentation before performing certain services, including but not limited to recurring service plans, wildlife services, rodent exclusion services, mosquito and tick programs, specialty treatments, exclusion work, or custom work. 16. Reviews, Testimonials & Marketing Materials GEN 126 Pest Control may request customer reviews, testimonials, or feedback. Customers are not required to provide reviews or testimonials. GEN 126 Pest Control will not knowingly use false, misleading, fabricated, or deceptive reviews or testimonials. Customer names, likenesses, personal identifying information, or private property details will not be intentionally used in public marketing materials without permission. GEN 126 Pest Control may use non-identifying before-and-after photos, service documentation, pest evidence, structural observations, or general property-condition images for training, internal records, insurance, legal, operational, or quality-control purposes as described in the Recordkeeping & Documentation section. If a customer provides a review, testimonial, photo, comment, or feedback for public use, GEN 126 Pest Control may use that content in marketing materials only where permitted by law and, where appropriate, with customer permission. 17. Force Majeure / Events Outside Company Control GEN 126 Pest Control shall not be responsible for delays, interruptions, inability to perform, service modifications, or failure to complete services caused by events or conditions outside the reasonable control of GEN 126 Pest Control, including but not limited to severe weather, storms, flooding, fire, tornado, earthquake, power outages, road closures, illness, labor shortages, equipment failure, material shortages, product availability, government restrictions, regulatory changes, emergencies, unsafe conditions, acts of God, civil unrest, supply-chain interruption, or other circumstances beyond reasonable company control. GEN 126 Pest Control may reschedule, modify, delay, or discontinue services where such conditions make performance unsafe, impractical, unavailable, or legally restricted. 18. Dispute Resolution Before filing any legal claim, the parties agree to make a good-faith effort to resolve disputes directly through written communication. Any dispute arising out of or relating to services provided by GEN 126 Pest Control shall be governed by Illinois law and handled in the appropriate courts or legal venue permitted under applicable Illinois law. Nothing in this section prevents GEN 126 Pest Control from pursuing collection of unpaid balances, responding to chargebacks, seeking emergency relief, or taking action where immediate legal or regulatory action is reasonably necessary. 19. Severability If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. 20. Changes to Terms GEN 126 Pest Control may update these Terms & Conditions periodically. Updated terms will be posted on the website with a revised effective date. Continued use of the website or continued request, approval, payment for, or receipt of services after updates are posted constitutes acceptance of the updated terms to the extent permitted by law. For active written service agreements, any changes to these Terms & Conditions will apply only to the extent permitted by law.